PuffDash Privacy Policy At PuffDash, we are committed to protecting the privacy and personal information of all users of our platform, which includes our website (www.puffdash.co.za) and mobile application (collectively, the "Platform"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our services. By accessing or using the Platform, you consent to the practices described in this policy.
1. Information We Collect We collect the following types of information:
1.1 Personal Information: Full name, phone number, email address Delivery address and identification details (for age verification) Payment and billing information (handled by third-party processors)
1.2 Usage Data: Device information (IP address, browser type, device identifiers) Platform usage details (pages visited, time spent, clicks, preferences)
1.3 Location Data: With your consent, we may collect your real-time location to enable accurate delivery services
1.4 Merchant and Delivery Partner Information: For registration and operational purposes, we collect business names, license information, and bank details
2. How We Use Your Information We use your information for the following purposes: To process and fulfil your orders To verify your age and identity To facilitate communication between users, merchants, and delivery partners To improve our Platform, services, and user experience For customer support and dispute resolution For marketing and promotional purposes (only with your consent) To comply with legal obligations
3. Sharing Your Information We do not sell your personal data. However, we may share information as follows: With third-party service providers (e.g., payment gateways, delivery partners) to perform Platform functions With merchants to complete and fulfil orders With regulators or law enforcement where legally required With analytics providers to improve our Platform All third parties are contractually required to maintain the confidentiality and security of your data.
4. Data Security We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure. We encourage you to protect your account credentials and notify us of any suspicious activity.
5. Data Retention We retain your personal information for as long as necessary to provide our services and as required by law, including tax, regulatory, or dispute resolution obligations.
6. Your Rights and Choices You may: Access, update, or delete your personal information via your account settings Withdraw consent for marketing communications at any time Request access to the personal information we hold about you Lodge a complaint with the Information Regulator of South Africa if you believe your data rights have been violated
7. Use of Cookies and Similar Technologies We use cookies and similar tools to improve Platform functionality and understand user behaviour. You can manage cookie preferences via your browser settings.
8. Children’s Privacy Our Platform is not intended for users under 18. We do not knowingly collect data from children.
9. Updates to This Privacy Policy We may update this Privacy Policy periodically. We will notify users of significant changes and post the revised policy on our Platform. Continued use of the Platform indicates your acceptance of the updated terms.
10. Contact Us If you have questions or concerns about this Privacy Policy, please contact us at:
Email: support@puffdash.co.za
This Privacy Policy is governed by the laws of South Africa, including the Protection of Personal Information Act (POPIA).
